Policies

Deposit/Refund/Cancellation Policy 

A valid credit card or debit card is required to reserve your booking reservation. Final payment for your event is due at the time of booking or 14 days prior to your event. If final payment is not made 14 days prior to your event, your reservation will automatically be cancelled. There will be no refunds issued. If you need to cancel your event, we will be glad to reschedule your event to another date based on availability. Once payment is received, no refunds will be issued. 

Privacy Policy 

GoGoGamer is committed to protecting your privacy. We use the information we collect on our website to make bookings as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others. 

Travel Surcharge 

Our primary service area is a 30-mile radius from American Fork, Utah. We also service a secondary area of up to 50 miles that require us to add a fuel surcharge fee for travel. See our Service Area for coverage and travel information. 

Location 

The customer is required to provide a relatively flat, safe area on which the Game Theater can park. Through streets must also be wide enough with no vehicle blockage to allow the truck and trailer to safely pass through. Street fronts are preferable. Our truck and trailer combination is very long and we will need a minimum of 7–8 parking spaces (about 55 feet) to park, plus more to maneuver into the spot. If you do not have enough space, we recommend you contact your local church or recreation center to move the event there.  

If the location is deemed unsafe for the customers, players, or other guests at time of arrival, we will request an alternative location be provided. We will park in driveways only if we can do so safely, and will only do so at our discretion. 

Bad Weather 

The GoGoGamer trailer was designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather will not cooperate with a scheduled party. In the event of severe weather—lightning, very high winds, flooding and/or extremely heavy rains, snow, or ice—we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff, and our equipment. If the threat of these storms threatens your party and you are aware in advance—pending or anticipated snow storm or other strong weather event—please contact us to reschedule right away. We will call you to let you know if we need to reschedule due to bad weather! 

Supervised Children 

GoGoGamer requires a parent or responsible adult to be present inside or just outside of the trailer at all times for children 16 and younger. Guests under the age of 16 require a parent or guardian be on property and within contact of the game coach should a need to contact them arise. Children 5 and under must be accompanied by an adult at all times. 

Alcohol/Drugs 

You may serve alcohol at your event or party; however, we reserve the right to refuse, cancel, or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the GoGoGamer equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately. 

Damage/Injury 

GoGoGamer and/or its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, GoGoGamer reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by client’s guests. GoGoGamer and/or its employees assume no responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries are the sole responsibility of the client and/or host. Customer will indemnify and hold harmless GoGoGamer for all damages or injuries that may occur in the inside or the outside of the game theater while providing services. 

Food/Drink 

GoGoGamer does NOT  allow any food or drinks in the video game theater. Please have your guests consume them outside of the trailer prior to entering. 

Pictures 

While your party is in effect, the Game Coach may take pictures of the party from inside or outside the trailer. You may then be able to view these pictures on our Facebook fan page (or other social media) and copy them to your files. These photos may appear on our website as well. If you do not want our Game Coach to take these pictures or post them on the fan page, please let the Game Coach know. We never identify children by name or location. 

Tips 

The Game Coach is there to make sure that your group is making the most of our high-tech fun. He or she tutors, inspires, and entertains. Tipping for good service is a great idea, but not required. 

GoGoGamer’s Truck/Trailer 

When GoGoGamer’s truck pulls up, we will try to park in the most level and flat area or logical spot to accommodate your party. Sometimes, we park on your neighborhood street, so you might want to let your neighbors know—in case they may object—or let us know if you have a preferred spot for us. We might also have to block a driveway. Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property, or equipment. Our truck and trailer combination is very long and we will need a minimum of 55 feet of space to park. Additionally, our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval, nor will he or she park off of a hardened surface. We reserve the right to cancel an event if the driver considers the area to be unsafe to park, in which case a refund will be provided. 

Video Game Ratings 

GoGoGamer will not play any “M” rated or higher game in the video game theater without authorization from the client prior to the party/event or adult approval at the time of the event. If you wish to have an “M” rated game or higher at your party/event please contact us, indicating the game you prefer, or let the Game Coach know as soon as you can after his or her arrival. 

By submitting payment, you agree to these terms.